India’s Tata Group, the sprawling $111 billion jewelry-to-salt empire, is getting a huge digital makeover.
The conglomerate is building an all-in-one e-commerce app for its swathe of consumer products and services, a person familiar with the matter said. The prototypes, which consolidate all of the group’s consumer-facing businesses and existing online assets, are ready and a launch is expected by end-2020 or early next year, the person said, asking not to be identified discussing confidential matter.
The Mumbai-based group is stepping up efforts to have a significant presence online in a market where internet users are forecast by Cisco Systems Inc. to reach 900 million by 2023. Almost all of them use smartphones to watch streamed content, shop and pay for purchases.
Tata is also seeking to catch up with rivals such as Amazon.com Inc., Walmart Inc.’s Flipkart and new entrant, billionaire Mukesh Ambani’s Reliance Industries Ltd., who have unveiled grand plans for India. Reliance just finished raising more than $20 billion from investors, including Facebook Inc. and Google, for its digital services platform, while Amazon founder Jeff Bezos has bet $6.5 billion on growth in the world’s second-most populous country.
The all-in-one app, reported first by the Financial Times, wants to capitalize on the scope and scale of the Tata Group, which also makes cars, air conditioners, smart watches and tea. It operates luxury hotels, airlines, utilities, an insurance business, departmental stores and a supermarket chain. In addition, it owns brands like Tetley and Jaguar Land Rover and runs Starbucks in India.
Natarajan Chandrasekaran, chairman of holding company Tata Sons Pvt. and a long time CEO of TCS, is now championing the digitization drive.